Refund policy

RETURNS & REFUNDS

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with original tags and packaging

  • Accompanied by proof of purchase

To request a return, contact us at dontspillpaint@gmail.com before sending your item back.

Once your return has been approved, we will provide instructions on how and where to send your item. Items returned without contacting us first may not be accepted.

CARE & CONDITION

Please follow the care instructions provided with each product.

We may refuse a return or reduce a refund where an item has been damaged through wear, misuse, improper washing, tumble drying, ironing over prints, or failure to follow the provided care instructions.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong item, contact dontspillpaint@gmail.com as soon as possible so we can resolve the issue.

PRE-ORDERS

Pre-order items are charged at the time of purchase and dispatched once stock becomes available.

If a pre-order has not been dispatched within 30 days of purchase, you may request a full refund to your original payment method.

Once a pre-order has been delivered, our standard return policy applies.

EXCHANGES

We do not currently offer direct exchanges.

If you require another size or product, return the original item and place a new order once your return has been accepted.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact dontspillpaint@gmail.com.

YOUR LEGAL RIGHTS

Nothing in this policy limits or excludes any rights you have under applicable consumer law.